PixHouse

Refund Policy

When we refund a personalised print, and when we cannot.

The short version

If we got it wrong, we fix it or refund it. If the print is exactly what you ordered and you have changed your mind, we cannot resell it to anyone else, so we cannot refund it.

We will reprint or refund when

• the item arrives damaged or defective;
• we printed the wrong image, the wrong size or the wrong quantity;
• the print has a fault we caused — banding, streaking, a mark on the paper;
• your order never arrives.

Tell us within 7 days of delivery, with photographs of the problem, and we will reprint the item at no cost or refund it, whichever you prefer.

We cannot refund

• a change of mind — every item is printed with your own images and has no other customer;
• an image that printed soft or pixellated after the app warned you it was too low-resolution for that size;
• colour differences between your screen and paper, which are normal (see the Disclaimer);
• a crop or a design you approved in the preview.

How a refund reaches you

Refunds go back to the original payment method through Razorpay. Once we approve one it usually reaches your bank in 5–7 working days; the exact timing is your bank's.

Where delivery was charged and the whole order is refunded, the delivery charge is refunded too. Where you keep part of an order, it is not.