PixHouse
Personalised prints are not returnable, but faults are put right.
Every item is printed with your own photographs to your own specification. It has no value to another customer and cannot be restocked, so we do not accept returns or exchanges for change of mind.
If an item arrives damaged, defective, or is not what you ordered, we reprint it free or refund it — see the Refund Policy. In most cases we will not ask you to send the item back; photographs of the problem are enough.
Where we do ask for an item to be returned, we arrange and pay for the collection.
Contact us within 7 days of delivery with your order number and photographs showing the problem.